No, you don't need to create an account. You can make purchases on our online store without signing up for a membership.

The Spare Parts online store does not offer the option to earn reward points or apply promo codes.

Please email your request along with your company information to us-sparepart@msi.com. A representative will get in touch with you shortly.

Please click on “Contact Us” at the top right corner of the website and submit a new ticket with your inquiry.

Each product page includes a section called "Excerpt of suitable series" where you can check compatibility.
If your device's exact model name is listed there, the product is compatible. Please make sure the model name matches exactly.

The shipping cost will be automatically calculated after you enter your address at checkout.
You can see the exact shipping fee before making the payment.

If you need an invoice, please email your request to us-sparepart@msi.com.

We accept payments via credit card and PayPal.

Please refuse the package and inform the delivery personnel of the reason for refusal.
Then, email the details to us-sparepart@msi.com so that our support team can assist you with the next steps.

※If you are in the Europe region, please purchase from the MSI EU Spare Parts E-shop: https://eu-spareparts.msi.com/
※If you are in the United States region, please purchase from the MSI US Spare Parts E-shop: https://us-spareparts.msi.com/
(Please note that some areas in the European and US regions are not yet available. For details, please check the E-shop.)
※If you are located outside the regions above and would like to purchase MSI spare parts, you can submit your request through the inquiry channel on the MSI official website.
An MSI representative will contact you to assist you (Please submit your request through the following link: https://account.msi.com/services/tickets)

This e-shop platform is operated and sold directly by MSI. All products are sold under MSI authorization and sourced 100% from MSI.

On this e-shop platform, we currently offer a selection of spare parts for NB, DT, and AIO.
If you can’t find the product you are looking for on the website, please click “Contact Us” at the top right corner and submit a ticket with your inquiry.

Once an order is placed, its details cannot be changed.
Please double-check your information carefully before submitting.

Yes, but you must first register as an MSI member before placing an order; only then will you have access to the Account dashboard after ordering.
You can cancel your order within 24 hours after placing it by applying directly through the online store.
If more than 24 hours have passed, please request a return after you receive the package.
(Once you receive the package, please click "Return" here to submit your return request.)

No, once 24 hours have passed after placing the order, it can no longer be canceled.
You will need to request a return online after receiving the package.
(To do so, please click "Return" here to submit your return request.)

Packages are shipped within 2–3 business days after payment is completed.
Actual delivery time depends on your location and FedEx’s schedule.

If you need an invoice, please request one by emailing us at us-sparepart@msi.com.

After your order ships, we will send a shipping notification along with the tracking number to the email address you provided during checkout.
※If you have completed payment and have not received this information within 2–3 business days, please check your spam or junk folder.
※If you still can't find it, feel free to contact us through the “Contact Us” page for assistance.

Unfortunately, no. Our payment system processes transactions on a per-order basis, so pending refunds cannot be applied as credits toward new orders.

※For product defect, incorrect shipments, or damaged package, please email your request to us-sparepart@msi.com within 48 hours.
MSI will provide a FedEx return label.
※For other issues, please click "Return" here to submit your return request within 14 days of receiving the package. You will be responsible for arranging the return shipment and covering the shipping cost. Returns requested after 14 days will not be accepted.

※For detailed information, please refer to our Return Policy: https://us-spareparts.msi.com/policies/refund-policy

If you try to submit a return request online more than 14 days after receiving your package, the system will not allow it.
However, if you are within the 14-day period and still cannot submit your request, please contact us at us-sparepart@msi.com for assistance.

※For detailed information, please refer to our Return Policy: https://us-spareparts.msi.com/policies/refund-policy

No, refunds can only be processed through the same payment method used for the original purchase.