Shipping policy
Shipping
All orders are not delivered on Sundays or holidays. International shipping and shipping outside continental USA (including Hawaii, Alaska, Guam, Puerto Rico, and the U.S. Virgin Islands, U.S. permanently-inhabited Territories and Protectorates) is not available at this time.
For all orders, we can only deliver to the address that you have provided on your order. Additionally, FedEx will require a delivery signature for receipt of any product on order(s) valued at $500 or more. If signature is required, please make sure someone will be available to sign for your package. FedEx will make a maximum of 3 delivery attempts to the address on your order. After 3 delivery attempts, you can contact regarding the address of the FedEx Ground Station. FedEx will ship the item back to us if the item is not picked up within a certain time.
Delivery Estimates
Once the order has been processed, all customers will receive a tracking number so they can follow the package during the entire transit time. Your shipping information will display an estimated delivery date. Delivery estimates are only estimates and are not guaranteed delivery times.
Order Fulfillment
Order processing may take 1-3 business days before being picked up by a shipping carrier. Item availability is not guaranteed due to the inventory being updated at the end of each business day. In the event of an item being sold out, the Buyer will be notified and provided the following options:
- Order voided and purchase refunded back through the original form of payment.
- Wait for the item to be available and order is placed on back order.
Orders are processed Monday-Friday (excluding holidays). Orders placed after the cutoff time (2:00 P.M PST) are processed and shipped the next business day if available. Orders are considered fulfilled after the certified carrier has delivered the item package(s) to the address provided on the buyer invoice and a proof of delivery is available. MSI is not responsible for buyers claiming to have not received their items without proof.
P.O. Box / APO / FPO / Military Addresses
We cannot deliver to PO Boxes, APO, FPO, military addresses or freight forwarders. All purchases intended for export outside of the continental U.S. will be rejected.